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Technology is an important aspect of most businesses today, but the industry itself comes with many nuances that make it hard to navigate for many. You don’t need to be an IT expert, though, to join Chief Operating Officer of Plow Networks Bryan Link as he cuts through the bull$hIT of the IT industry, through personal experiences and interviews with relevant business leaders. Each episode contains powerful insights and a few laughs that bring transparency and authenticity to a seemingly broken industry.
Episodes
Tuesday Oct 29, 2024
Tuesday Oct 29, 2024
In this week's episode Bryan is joined by Roni Jamesmeyer, Senior Marketing Manager at Five9, to explore how AI is reshaping healthcare through cutting-edge contact center solutions. With over two decades in the industry, Five9 began as a dialer software provider for call centers and has since evolved into a major player in cloud contact center technology. Roni shares her journey from traditional cabling to hosted voice services and discusses how Five9 now supports healthcare companies with AI-driven interactive virtual agents (IVAs). They dive into the transformative power of IVAs, the role of AI in improving patient experience, and how healthcare companies are meeting the consumer-driven demands of today’s patients. Tune in for an insightful discussion on the future of healthcare contact centers!
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